Privacy Policy — Bulk Buddy

This privacy policy explains how Bulk Buddy (we, us, our) collects, uses, and protects your personal information in accordance with the New Zealand Privacy Act 2020. It applies to the Bulk Buddy website, web app, and mobile app (Android and iOS).

What personal information we collect

We collect personal information from you, including information about your:

Name
Contact information
Location
Interactions with us
Optional bank account details
Order and payment history, and your member balance
Sign-in credentials (your email or username, and your password). Passwords are stored only as cryptographic hashes
Photos you choose to upload, such as delivery, product, and profile photos. Embedded location and EXIF metadata is removed before your photos are stored
Technical and diagnostic data (described below)

Why we collect it

We collect your personal information in order to help collaboration between members and to allow the system to work properly.

Technical and diagnostic data

The mobile app sends error reports and usage information to our own API so we can find and fix problems. Error reports include the error message, a stack trace, the screen or URL template with personal identifiers removed, and a timestamp. Usage information tells us which screens load and how long API calls take, using anonymised paths such as /orders/{id}.

We use this information only to fix bugs and keep the service reliable. We never sell it. The app contains no advertising or third-party analytics SDKs, and we do no advertising or cross-app tracking of any kind.

Who we share it with

Besides our staff, we share this information with suppliers and members in order to send orders to suppliers and help members know which bank account to pay money into to pay for their orders, and where suppliers need to send their orders to. Order information is shared with your co-op's suppliers so they can fulfil your orders.

Your information is processed on our own hosted infrastructure. We do not sell your personal information to anyone, and we do not share it for advertising.

Providing information is optional

Providing some information is optional. If you choose not to enter a bank account number, we'll be unable to provide this to co-op admins to pay refunds to you and they will need to get this information from you directly. The same applies to your phone number. We do need your email address in order for registration to work.

How we keep your information safe

We keep your information safe by following best practices in data storage and server management and only using it when necessary. We do not sell any of your information.

How long we keep your information

We keep your information for as long as you are an active member and then for up to 6 months after inactivity, at which point we securely destroy it. This applies to accounts that simply become inactive.

If you ask us to delete your account, we act sooner: once your request is verified, your personal information is deleted or anonymised within 30 days, as described below. The 6-month period does not apply to a deletion request.

Deleting your account

You can ask us to delete your account at any time. In the mobile or web app, go to your profile and choose Delete Account, then enter your password to confirm. You can also email support@bulkbuddy.nz from the address you registered with.

Our team verifies and actions every request. You are signed out of all devices immediately when you make a request, and your personal information is deleted or anonymised within 30 days of a verified request. You can cancel your request at any time within the 30 days by signing back in and choosing to keep your account. Order and payment history that your co-op must keep for its financial and tax records is retained.

Your rights

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you'd like to ask for a copy of your information, or to have it corrected, please contact us atsupport@bulkbuddy.nz.